eCRM & CRM
Introducing Mitchell 1 eCRM and CRM (Customer Retention Management), a comprehensive marketing service designed to increase your profitable maintenance business through effective e-mail marketing. This program will help you increase service traffic through repeat business sending out both postcards and emails. The system is synced daily.
eConnect Service
If you don't have any e-mails in your database it's no problem, Mitchell 1 will obtain e-mails for your customers and include them in your marketing campaigns. We'll also provide you with all the marketing material you need to begin collecting customer e-mails immediately.
Reporting
eCRM Management Reports provide a detailed view of how you're marketing program is working. Quickly view who we are contacting on your behalf. Measure your Return on Investment (ROI), response rates and
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Mitchell1 Guy Tips
Build a recommendation or revision for any work your customer declines so you can continue to build customer loyalty by asking them on each visit if they have preformed the service. This actually allows you to take care of your customer and to build a loyal relationship which helps the customer find value in your services.
Did you know you can create your own "follow up" letters?
Did you know you can click on the "Followup" tabs to filter a list of customers who's last invoice falls into a prior date range. You can then create your own postcard and send it to inactive customers. Click here for a demonstration.