OwnerAutoSite
OwnerAutoSite.com is a Web-based loyalty service that provides your customers with valuable vehicle information in a convenient easy-to-access Web site. The OwnerAutoSite.com vehicle pages are automatically created for every customer that you have in your database. Your shop logo, coupons, hours of operation and other pertinent information is displayed on the Web site in a professional manner.
With OwnerAutoSite.com your customers have access to a robust set of interactive Web tools to help them more effectively manage their vehicle’s maintenance lifecycle. Everything from Online Service & Repair History to AutoNetTV Video Blogs is included with your complete OwnerAutoSite.com package. With access to AutoNetTV (View Sample), your customers can view our extensive library of professional videos that explain, in easy-to-understand language, why specific maintenance items are important to the long term health of their vehicle. Your customers will also be able to view scheduled maintenance intervals, schedule online appointments, print out coupons or use our vehicle diagnostic tool - Online Service Advisor.
Features
- Vehicle Service History is available in a convenient window for printing and sorting.
- The Next Service Due feature provides important details for scheduled maintenance.
- AutoNetTV Video Blog provides your customers with an interactive video menu covering all categories of essential maintenance items.
- CRM coupons are available to your customers in an easy-to-locate and print format.
- Your customers have the option to request an appointment date online.
- OnlineServiceAdvisor is a tool that helps your customers communicate any problem they may be experiencing with their vehicle.
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Mitchell1 Guy Tips
Build a recommendation or revision for any work your customer declines so you can continue to build customer loyalty by asking them on each visit if they have preformed the service. This actually allows you to take care of your customer and to build a loyal relationship which helps the customer find value in your services.
Did you know you can create your own "follow up" letters?
Did you know you can click on the "Followup" tabs to filter a list of customers who's last invoice falls into a prior date range. You can then create your own postcard and send it to inactive customers. Click here for a demonstration.