The Good, The Bad, and Liver Lips
Don't you hate it when someone puts out a bad review on Yelp and they have never even been to your shop? It's even more of a hassle when you try to get it removed. With Mitchell1's social ECRM you customer receives a survey after their visits. This survey is then submitted to Google, Bing, and Yahoo, help your repair facility move up your customers search results. Remember, marketing is all about building loyalty.
When your review is also pushed out to Facebook, it gives your customers more value because it makes your relationship personal. For $199.00 a month you can get new email addresses monthly, 300+ marketing impressions and an increase in return visits increasing your bottom-line by $5000 on average per month. So cut done on those nasty reviewers I refer to as "liver lips" (because their reviews stink) and increase your profit.
Connect with me
Mitchell1 Guy Tips
Build a recommendation or revision for any work your customer declines so you can continue to build customer loyalty by asking them on each visit if they have preformed the service. This actually allows you to take care of your customer and to build a loyal relationship which helps the customer find value in your services.
Did you know you can create your own "follow up" letters?
Did you know you can click on the "Followup" tabs to filter a list of customers who's last invoice falls into a prior date range. You can then create your own postcard and send it to inactive customers. Click here for a demonstration.