Preventative Maintenance Packages
Money is tight, but you already know that. Consumers are spending less on repairs and more on fuel. Many repair shops in the Valley are feeling the pinch.
You can capitalize on this economic downturn, by promoting planned maintenance.
If a car owner can budget for repairs and the shop can provide a case as to how preventative maintenance can save the customer money in the long run, it's a win/win situation.
Check out Mitchell1's ECRM program. It's a great way to stay in front of your customers and see real results on your bottom-line. Be sure to fan Mitchell1Guy on Facebook for special offers.
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Mitchell1 Guy Tips
Build a recommendation or revision for any work your customer declines so you can continue to build customer loyalty by asking them on each visit if they have preformed the service. This actually allows you to take care of your customer and to build a loyal relationship which helps the customer find value in your services.
Did you know you can create your own "follow up" letters?
Did you know you can click on the "Followup" tabs to filter a list of customers who's last invoice falls into a prior date range. You can then create your own postcard and send it to inactive customers. Click here for a demonstration.